2nd 2 None Knives shipping and handling is calculated based on the merchandise total of your order. All packages are shipped via UPS or USPS. Most orders will ship from our warehouse the same day or next business day. An additional $10.00 will be charged to all orders going to Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO addresses. There will be an additional charge of $3.00 applied to all items over 40” long (these are referred to as oversized items). The 2nd2noneknives website is designed to automatically calculate the shipping & handling, for your convenience we have included the chart below for your reference. All orders are shipped Monday – Friday, excluding federal holidays. Please, allow 24-48 hours processing time and 7-10 business days to receive your in-stock merchandise. The following are our current shipping charges for retail orders. Merchandise Total USPS Priority Mail 0 to 10.98 = ($7.79) 10.99 to 20.00 = ($8.29) 20.01 to 40.98 = ($9.29) 40.99 to 74.98 = ($11.54) 74.99 to 99.98 = ($12.50) 99.99 to 149.98 = ($14.50) 149.99 to 199.98 = ($16.50) 199.99 to 221.98 = ($17.00) 221.99 to 221.99 = ($18.50) 222.00 up = ($19.00) Below is a list of Frequently Asked Questions. If you cannot find the answer you're looking for, email your questions to 2nd2noneknives@aol.com. 1.Do I have to pay the $10.00 for Hawaii (HI), Puerto Rico (PR) and US Territories? Yes there is an additional $10.00 fee for all orders shipped to these locations. 2.When should I receive my order? All orders are processed and shipped within 24-48 business hours after being submitted, all orders should arrive at their destination within 7-10 business days. If we have an email on file, you will receive order and ship confirmations. 3.What is the time frame on returns? What is the return policy? We have a 30-day satisfaction guarantee on all of our items. If you are not completely satisfied with any item from 2nd 2 NOne Knives. or if the item is damaged or defective you may return it for a replacement or refund. Please allow 2-3 weeks for your return to be processed, once we process the return your credit should be posted on your next statement.If Items are damaged in transit you must file with you local delivery service. 4.How do I find out if my order has been shipped? You can check your order status online by clicking on the link in you confirmation email received when you placed the order. If we have an email address on file, you will receive order confirmations and shipping confirmations. 5.Do you have a quality control department? We takes Quality Control very seriously. Quality Control involves many of our departments. Our Customer Service Staff and Returns Department relate problem product information directly to the Purchasing Department. The Purchasing Staff reviews each problem item. Then with the help of our Fulfillment Center and our Receiving Department, Purchasing ensures that our remaining stock and future inventory meet our quality standards. 5.How long does it take to process a mail order from start to finish? We process all mail orders the day they are received. All credit card orders are immediately released for processing. Check orders may be held for clearance. All orders are processed and shipped within 24-48 business hours after being submitted. All orders should arrive at their destination within 7-10 business days. If we have an email on file, you will receive order and ship confirmations. 6.Are the swords sharpened? All our swords come with a slight edge, only the swords that state in the description that they are razor sharp, actually come razor sharp. Items that state false edge are not sharp. 7.How long does it take to receive my order via regular shipping? Orders should be received within 7-10 business days. 8.Why do some items have restrictions on being shipped to one state and not another? Certain products are restricted from some states in accordance with that state's laws and regulations. 9.How can you sell items so inexpensively? We purchase our inventory in large quantities and get discounted prices so we pass the price break through to our customers. 10.What does the $.99 insurance cover? The $.99 insurance covers your package while in transit to you. If the package is lost, stolen or damaged before you receive it, you will not have to wait for the claim process to be completed before a replacement order is shipped out to you. 11.Why does a person have to be 18 yrs old to order from you? Due to the nature of the products we sell, you MUST be 18 years of age to order from our store. 12.Why do you need my phone number and/or email address? Having a phone number or email address on your account helps us contact you quicker if we have a question or problem with your order. If we have your email address you will receive an email confirmation to confirm your order and a shipping confirmation when your order ships with the tracking number if it is shipped via a trackable method. You will also receive periodic email promotions that our company sends out. 13.Will I get soliciting phone calls or emails from you guys? No soliciting phone calls will be made; the phone numbers are only to contact you if we have issues with your orders. |